Returns and refunds

We want you to be happy with your order. If you change your mind, you can cancel and return most items within 14 days.

Changed your mind

• You can cancel your order within 14 days of the day you receive it. Email damo.estore@gmail.com with your order number and the items you want to return.
• Send the items back within 14 days of telling us. Items should be unused and in their original packaging where possible.
• You pay for return postage. We recommend a tracked service, as you're responsible for the parcel until it reaches us.
• We refund the price of the items and the original standard delivery charge within 14 days of receiving the return. Refunds go back to the card you paid with.

Hygiene items

For hygiene reasons, earbuds, earphones and hair clippers can only be returned if they're unused and still sealed, unless they're faulty.

Faulty, damaged or wrong items

If an item arrives faulty, damaged or isn't what you ordered, email us within 30 days of delivery with your order number and a photo. We'll pay for the return and offer a replacement or a full refund. This doesn't affect your rights under the Consumer Rights Act 2015.

Where to send returns

Email us first and we'll send you the return address.

Last updated 22 October 2026