DAMO Buyer Guarantee

Whether you buy from DAMO E-STORE or from one of the independent sellers on our site, we've got you covered. If your order doesn't arrive, or arrives damaged, faulty or not as described, we'll make sure you get your money back.

What's covered

• Item not received: the parcel hasn't arrived within the delivery time shown, and tracking doesn't show it was delivered to your address.
• Not as described: the item is damaged, faulty, a different item, missing parts, or doesn't match its description or photos.
• Counterfeit: the item is a fake of a branded product.

How to claim

• For items from other sellers, use the Report a problem link in your “on its way” email. For DAMO E-STORE items, email damo.estore@gmail.com with your order number.
• Claim within 30 days of the latest expected delivery date. Photos help us sort things quickly.
• We hold the seller's payment while we look into it, ask the seller to put it right (a replacement or refund), and if they don't, we refund you ourselves, usually within 5 working days of deciding.

Not covered

Changing your mind is handled under our returns policy (you normally have 14 days). Import charges for deliveries outside the UK, items bought outside damoestore.co.uk, and damage caused after delivery aren't covered. This guarantee is in addition to your legal rights as a consumer, which it doesn't affect.

Last updated 24 October 2026